Refund policy

Given the nature of our products, we are unable to facilitate refunds, returns, or exchanges once an order has been shipped, unless the items within the package are found to be damaged upon receipt.

Please be assured that we diligently inspect all our products for quality before dispatch. While we strive to ensure that your purchase reaches you in the perfect condition, we acknowledge that unforeseen circumstances during the delivery process may result in product damage. In the event that you receive a package containing damaged items, we kindly request you to reach out to us at hello@refresh.works within 14 days. Please also include accompanying photos of the damaged product(s).

Subsequently, upon receipt and inspection of your return, you will be notified via email about the status of your refund request, including approval or rejection. If approved, you’ll be automatically refunded on your original payment method within 14 business days. Please note that it can take some time for your bank or credit card company to process and post the refund too. In the rare instance of a delayed or missing refund, we recommend checking your bank account, contacting your credit card company, and reaching out to your bank. Refunds may undergo processing time before being officially posted. If, after following these steps, you still have not received your refund, please do not hesitate to contact us at hello@refresh.works.

Please note that our policy permits refund requests within 14 days of receiving your purchase. Unfortunately, beyond this timeframe, we are unable to offer refunds or exchanges for damaged goods.